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Empowering Kenyans to live healthier, longer lives through accessible, professional healthcare solutions.

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YOU ASK, WE ANSWER

Find quick answers to your questions about our services.

You can book an appointment through our website by selecting your preferred doctor, choosing an available time slot, and confirming your booking. You will receive a confirmation email with all the details.

Ensure you have a stable internet connection, a quiet environment, and any relevant medical records or test results ready. Also, have a list of questions or concerns you want to discuss with your doctor.

Coverage depends on your insurance provider and plan. We recommend checking with your insurance company to confirm telemedicine coverage. We can provide you with the necessary documentation for claims.

You will receive a secure link via email or SMS before your appointment. Click the link at the scheduled time to join the video call. No additional software installation is required.

Yes, doctors can prescribe medications electronically when appropriate. Prescriptions will be sent to your preferred pharmacy or made available for pickup.

We offer consultations with doctors across various specialties including general medicine, cardiology, dermatology, pediatrics, psychiatry, and more. Check our doctors directory for the full list.

Consultation fees vary by specialty and doctor. You can view pricing information when booking an appointment. We also offer different packages for frequent users.

Yes, we use industry-standard encryption and security measures to protect your medical information. All consultations are conducted through secure, HIPAA-compliant platforms.

Yes, you can request follow-up appointments with your doctor. Follow-ups are often scheduled for 1-2 weeks after the initial consultation to monitor progress and adjust treatment plans.

Still have questions? Contact our support team